Yandex.Money

Contact Information

If you have any questions or concerns, contact our Support Service:
Visit our office to hand in an application. For instance, if you undergoes registration or forgot your payment password.
You can hand in an application—in Moscow, Saint Petersburg, Nizhny Novgorod, Yekaterinburg, and Novosibirsk.
 
Future partners can submit an application for sign up right away or ask a question by sending us an email at sales@money.yandex.ru.
For journalists we have our Press Center.
We only send text messages from YandexMoney or from number 1960. We send emails from the addresses ending with @money.yandex.ru. If you receive a message from other number or address, it is a fraud.
 

Office in Moscow

NBCO Yandex.Money LLC (main office)
Address for correspondence: P.O. Box 57, Moscow, 119021, NBCO Yandex.Money LLC
Telephone: +7 (495) 739‑23‑25
Fax: +7 (495) 739‑22‑11
Office hours
Mon-Fri 9 AM - 8 PM, without breaks. Sat 9 AM - 6 PM, without breaks.
The office is closed on public holidays.
Office address
18B ulitsa Lva Tolstogo, Stroganov business center.
We have a specially-equipped entrance for people in wheelchairs (or parents with strollers). We are happy to greet and accompany those who need to use it. Please call ahead of time to let us know when you're stopping by.
 

Office in St. Petersburg

NBCO Yandex.Money LLC (St. Petersburg branch)
Telephone/Fax: +7 (812) 334‑77‑50
Office hours
Mon-Fri 10 AM - 7 PM, without breaks.
The office is closed on public holidays.
Office address
2 Piskarevsky prospekt, korp. 2, Benois business center, 6th floor.
 

Office in Nizhny Novgorod

NBCO Yandex.Money LLC (Nizhny Novgorod branch)
Telephone: +7 495 974‑35‑86
Office hours
Mon-Fri 10 AM - 7 PM, without breaks.
The office is closed on public holidays.
Office address
6 Ploshchad Svobody, Svoboda business center, 1st floor.
Our office is on the fifth floor, behind the glass door with ‘Yandex.Money’ on it.
 

Novosibirsk—Yandex Office

Phone: +7 495 974‑35‑86
Office hours
Mon-Fri 10 AM - 7 PM, without breaks.
The office is closed on public holidays.
Office address
35 ulitsa Krasnoyarskaya, 18th floor.
 

Yekaterinburg—Yandex Office

Phone: +7 (343) 214‑84‑00
Fax: +7 (343) 385‑01‑99
Office hours
Обратите внимание: с 11 по 27 июня заявления в этом офисе не принимаются.
Mon-Fri 10 AM - 7 PM without breaks.
The office is closed on public holidays.
Office address
10 Khokhryakova ulitsa, Palladium business center, 15 floor.
The Yandex.Money staff member is at the reception desk on the right.