Yandex.Money

Contact Information

If you want to hand in your identification or any other application, visit our offices in Moscow, Saint Petersburg, Nizhny Novgorod, Yekaterinburg, and Novosibirsk.
Please note: Yandex also has offices in other countries, but you cannot hand in your application there.
If you are journalist, you might want to visit our Press Center.
If you want to start accepting payments via Yandex.Money, submit an application for sign up or ask a question by sending us an email at sales@money.yandex.ru.
In all other cases, check with our Help: in this section you can find answers to all popular questions and a contact form.

Yandex.Money Help
Yandex.Checkout Help
We only send text messages from YandexMoney or from number 1960. We send emails from the addresses ending with @money.yandex.ru. If you receive a message from other number or address, it is a fraud.
 

Office in Moscow

You can hand in your application, but you cannot get a consultation in this office. If you have any questions, call us at +7 495 974‑35‑86 (our Support Service).
If you need to reconfirm office hours or a route to the office, call +7 495 739‑23‑25.
Address for Correspondence
119021, г. Москва, а/я 57, NBCO Yandex.Money LLC.
Office hours
Mon-Fri 9 AM - 8 PM, without breaks. Sat 9 AM - 6 PM, without breaks.
The office is closed on public holidays.
Office address
18B ulitsa Lva Tolstogo, Stroganov business center.
We have a specially-equipped entrance for people in wheelchairs (or parents with strollers). We are happy to greet and accompany those who need to use it. Please call ahead of time to let us know when you're stopping by.
 

Office in St. Petersburg

17-28 июля офис принимает пользователей по будням с 10 до 19 часов
You can hand in your application, but you cannot get a consultation in this office. If you have any questions, call us at +7 495 974‑35‑86 (our Support Service).
If you need to reconfirm office hours or a route to the office, call +7 (812) 334‑77‑50.
Office hours
Mon-Fri 9 AM - 8 PM, without breaks.
The office is closed on public holidays.
Office address
2 Piskarevsky prospekt, korp. 2, Benois business center, 6th floor.
 

Office in Nizhny Novgorod

You can hand in your application, but you cannot get a consultation in this office. If you have any questions, call us at +7 495 974‑35‑86 (our Support Service).
If you need to reconfirm office hours or a route to the office, call +7 (831) 410‑09‑18.
Office hours
Mon-Fri 10 AM - 7 PM, without breaks.
The office is closed on public holidays.
Office address
6 Ploshchad Svobody, Svoboda business center, 1st floor.
Our office is on the fifth floor, behind the glass door with ‘Yandex.Money’ on it.
 

Novosibirsk—Yandex Office

You can hand in your application, but you cannot get a consultation in this office. If you have any questions, call us at +7 495 974‑35‑86 (our Support Service).
Office hours
Mon-Fri 10 AM - 7 PM, without breaks.
The office is closed on public holidays.
Office address
35 ulitsa Krasnoyarskaya, 18th floor.
 

Yekaterinburg—Yandex Office

You can hand in your application, but you cannot get a consultation in this office. If you have any questions, call us at +7 495 974‑35‑86 (our Support Service).
If you need to reconfirm office hours or a route to the office, call +7 (343) 214‑84‑00.
Office hours
Mon-Fri 10 AM - 7 PM without breaks.
The office is closed on public holidays.
Office address
10 Khokhryakova ulitsa, Palladium business center, 15 floor.
The Yandex.Money staff member is at the reception desk on the right.