Contacting Our Support Service
Didn't find the answer you need under Help? Write to us using the feedback form or email us at firstname.lastname@example.org.
We'll be able to help you faster if you also provide:
If something went wrong while you were adding money to an account, attach an image of the receipt.
Important: don’t send us your password or recovery code. No one but you should know them.
A few minutes after sending the message, you'll receive an email with your request number (e.g. Ticket#123456789012345). You don’t need to respond to that email. And you shouldn't send a ‘follow-up’ message asking us to hurry. If you do, your request will be sent to the end of the queue, since requests are automatically sorted in the order they were received.
Please do not change the subject line in subsequent correspondence.