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Restoring Access: Link a Cell Phone
If you don't remember your recovery code and none of the other options is convenient for you, file an application to link a cell phone number to your account.
If you can come to our office
We have offices in Moscow, St. Petersburg, Nizhny Novgorod, Novosibirsk, Yekaterinburg.
We have our agents' offices in Belarus, Crimea, and Kazakhstan—they accept applications, too.
If you can't come to our office
You can send your application by mail or courier service.
The whole process, including delivery, may take from one to several weeks. When we process your request, you'll receive a text message with a special code. To cancel your old password, enter this code on our website.
Are you under 18?
Then you will need
your (foster) parents assistance.