Help / User Statuses / Identification

How to Complete the Identification Process in Our Offices

You can bring applications for identification to our offices in Moscow, St. Petersburg, or Nizhny Novgorod and to Yandex's offices in Novosibirsk or Yekaterinburg.
  1. Download the form and fill it out. You can copy your Wallet number from the site to make sure it is correct.
  2. Take the printed application and your passport and head to our office.
  3. Give the documents to our secretary. We'll copy your passport and return it immediately.
  4. Within 7 business days, a link for confirming identification will appear on our site near your balance. Check your details thoroughly.
  5. If everything is correct, confirm identification by entering a password. If you find a mistake, write to us (select ‘Identification’ as the subject).
Please note:
  • we do not accept your applications in other Yandex offices
  • you can fill out a hard copy application form in our office. You'll need your Wallet number and your passport;
  • if you are a public official or a relative of one, if you have a beneficial owner or a beneficiary, you will need a supplement application.
Open Mon-Fri 9 AM-8 PM,
Sat 9 AM-6 PM.
Phone number: +7 (495) 739 2325.
Address: 18B ulitsa Lva Tolstogo.
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St. Petersburg
Open Mon-Fri 9 AM - 8 PM.
Phone number: +7 (812) 334 7750.
Address: 2 Piskarevsky prospekt
korp. 2, business center ‘Benois’, 4th floor.
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Nizhny Novgorod
Open Mon-Fri 10 AM-7 PM.
Phone number: +7 831 410‑09‑18.
Address: 6 Ploshchad Svobody,
business center ‘Svoboda’, 1st floor.
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Open Mon-Fri 10 AM-7 PM
Phone number: +7 (383) 230 4306.
35 Krasnoyarskaya ulitsa, 18 floor.
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Open Mon-Fri, 10 AM - 7 AM.
Phone: +7 (343) 214 8400.
10 Khokhryakova ulitsa, 15 floor.
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Besides your passport, you can provide other IDs.