Help / User Statuses


Identification is a simple process: simply show your passport to us or our partners. This is to prove that your Wallet belongs to a real person who has a name and documents. All of your information is kept confidential.

Who Needs to Be Identified

We recommend completing the identification process, if you want to:
— keep up to 500,000 rubles on your account;
— make payments for up to 250,000 rubles at a time and up to 3,000,000 rubles per month;
— transfer up to 400,000 rubles at a time to Yandex.Money accounts;
— receive transfers from other users and collect donations;
— ;use exchange points often.
Identification is your account's additional protection from scammers. We can legally return stolen money to identified users if:
— they contact the Support Service within 24 hours of funds being stolen;
— a security check confirms the account was hacked.

How to Complete the Identification Process

We provide several methods: