Help / User Statuses / Identification

Identifying via Yandex.Money's Agent

We have our agents in Belarus, Kazakhstan, Ukraine and other countries.
You need to appoint your visit to an agent: set the date by phone. You can also clarify, how much is sending the documents from your city.
To complete identification you need to print out and fill out the application.
If you do not want to print out the application, you can ask the agent you came to for a paper copy. In that case be sure to remember your Wallet number.
  1. Call to the agent's office and make an appointment for the time you like.
  2. Take a passport and both copies of your application, if you printed them out.
  3. Hand in the documents to the agent to make your passport copy and send us your application.
After visiting agent, you need to wait for 10 business days. You will see a mark on our site (near your Wallet balance) and a link to verifying the details. If something is wrong, write to our Support Service, subject—‘Identification’.
If everything is correct, confirm the details with your password. When your application is confirmed, you will become an identified user.
If you are below 18,
you will need your help of your parents
foster parents. Learn more
If you are a public
his relative, if you have a
beneficial owner
or a beneficiary, fill out
an additional application.