Message to the Support Service
You can find answers to the most important questions in the Yandex.Money Help section
If you have an urgent issue, call us:
If it is more convenient to communicate in writing, fill out the form.
How to withdraw money from a wallet without commission
You can buy something at an online store with a virtual Yandex.Money card
Or pay in regular stores and cafes — with a physical card
If you have the identified wallet status, you can withdraw 10,000 ₽ at any ATM without commission
How to complete identification
It depends on what passport you have and where you currently are.
I cannot make a payment
First, check your wallet status. If it is anonymous, your single payment limit is 15,000 rubles, you can pay only in Russia. Payments via Skype, App Store, Google Play, Amazon, and other stores outside of Russia won't work.
Delivery of my Yandex.Money card is too long
Delivery period is determined only by the Russian post.
You have an email from Yandex.Money with the tracking number in your inbox: enter this number on the postal service's website to find out where the card is.
A transfer to the card has not been credited
Money is credited within 5 business days at most.
For example, you sent a transfer late on Thursday evening. Let's count business days: 1) Friday, 2) Monday, 3) Tuesday, 4) Wednesday, 5) Thursday. It turns out that in the worst case scenario, money will be credited in a calendar week.