What do I need ‘Bank Connection’ for?
If you're only planning to add money to your Yandex.Money account, ‘Bank Connection’ is not necessary. Any Alfa-Click user can do this commission free regardless.
But if you need to transfer funds from Yandex.Money to your Alfa-Click account, then ‘Bank Connection’ is a great way to do this instantly and commission free (3%).
I started to activate ‘Bank Connection’, but I accidentally deleted the text message password that the bank sent. What should I do?
You'll have to cancel the activation and then start over again on Alfa-Click.
A link to confirm activation of the ‘Bank Connection’ service appeared on my homepage, but I never sent such a request. What should I do?
Someone might have accidentally entered your Yandex.Money account number on Alfa-Click. Just cancel the activation.
What are the limits on transfers between Yandex.Money and Alfa-Click?
If you're an identified user, you can:
If you're a reviewed user, you have different limits:
Can I activate ‘Bank Connection’ for two cards at the same time?
No. But you can link the second card to your account. Then you'll be able to use it to pay without adding money to your Yandex.Money account or entering its details on other websites.
How fast is money credited?
This usually takes less than a minute. But sometimes the transfer takes longer, for instance, up to 10 minutes. Don't worry: the money will either reach your account or be returned.
If they still haven't been credited 20 minutes after sending the request, write to our Support Service.
What commission do you charge on transfers between Yandex.Money and Alfa-Click?
For adding money to Yandex.Money—0%. For transfers to Alfa-Click—3%, if you've activated the service ‘Bank Connection’.
I sent a request to activate the ‘Bank Connection’ service from my Alfa-Click account, but I haven't received an offer to confirm activation. What should I do?
Wait a little bit. If your request was lost somewhere, Alfa-Click will cancel it within 72 hours. After that, you can try sending another request.
I have several Yandex.Money accounts. Can I use ‘Bank Connection’ for all of them, even if I only have one Alfa-Click account?
You can activate ‘Bank Connection’ for up to three Yandex.Money accounts.
But you can only confirm activation three times per month. That means you'll only have one attempt to activate per account.