Help / User Statuses / Identification

How to Complete the Identification Process in Our Offices

In Yandex.Money's offices in Moscow, St. Petersburg, or Nizhny Novgorod and in Yandex's offices in Novosibirsk or Yekaterinburg.
Russian citizens need to bring their passport
(or other document)
Besides your Russian passport you can identify with:
  • diplomatic passport,
  • Russian citizen service passport,
  • external passport, if you reside outside of Russia (we will ask you to show your residence permit for the other country),
  • Russian residence permit, if you do not have a citizenship,
  • refugee certificate.
residence permit or refugee certificate should be valid for at least three months from its submitting date (the date of the post stamp).
Citizens of other countries need to prepare
several documents
  1. Passport
  2. If the passport is not in Russian, notarize its translation
  3. Travel visa or other document permitting your residence in Russia
  4. Immigration card (except Belarus citizens)
  1. Give the papers to the secretary.
  2. Tell your Wallet number.
In a few minutes, a link for confirming your identification will appear on our site (to view the menu with it, push your balance).
Open Mon-Fri 9 AM-8 PM,
Sat 9 AM-6 PM.
Phone number: +7 (495) 739 2325.
Address: 82 Sadovnicheskaya street, building 2.
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St. Petersburg
Open Mon-Fri 10 AM - 7 PM.
Phone number: +7 (812) 334 7750.
Address: 2 Piskarevsky prospekt
korp. 2, business center ‘Benois’, 4th floor.
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Nizhny Novgorod
Open Mon-Fri 9 AM-7 PM.
Phone number: +7 831 410‑09‑18.
Address: 6 Ploshchad Svobody,
business center ‘Svoboda’, 1st floor.
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Open Mon-Fri 10 AM-7 PM
Phone number: +7 (383) 230 4306.
35 Krasnoyarskaya ulitsa, 18 floor.
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Open Mon-Fri, 10 AM - 7 AM.
Phone: +7 (343) 214 8400.
10 Khokhryakova ulitsa, 15 floor.
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Besides your passport, you can provide other IDs.